Refund Policy
At eSIM, we’re committed to ensuring that our customers get a seamless and enjoyable experience. Our refund policy is designed to offer clarity in the rare instances where you may need to request a refund. Below, you’ll find detailed information on our refund procedures and conditions.
Refund Eligibility and Conditions
- Coverage Issues: If the eSIM cannot be installed due to coverage problems, you may request a refund or change.
- Technical Issues: In cases where technical problems originate from eSIM and cannot be resolved promptly, refunds are possible only if no data has been consumed.
- Data Package Validity: No refunds are offered once the eSIM is installed and used.
- Accidental Purchases: No refunds are offered once the eSIM is installed and used.
- Incorrect Charges: Disputes on charges must be notified within 12 days of receipt, containing details of why the amount is incorrect.
- Fraudulent Activities: eSIM reserves the right to refuse refunds in cases of suspected abuse, term violation, or fraudulent activities.
- Phone Compatibility: It’s crucial to ensure your phone is eSIM compatible before purchase. No refunds are issued for incompatibility issues.
- One-time Purchase: eSIM is a one-time purchase and non-refundable
- Virtual Numbers: Virtual Numbers will not work on WhatsApp and other social media services, and the customer is not entitled to a refund if he does not get the OTP codes for such services.
Process for Requesting a Refund
- Time Frame: Refund requests must be made within 30 days of purchase.
- Cooperation: Prompt/timely cooperation in troubleshooting is necessary for a refund consideration.
- Notification: Email [email protected] with your refund request, providing relevant details and reasons.
Exceptions and Specific Scenarios
- Unauthorized Purchases: Subject to investigation and approval.
- Modification: No modifications or customizations are allowed post-purchase.
- Ultimate Mobile Services: Service suspension may occur without notice and is not subject to refunds.
Note: eSIM holds the right to cancel the purchase if they suspect any fraud or spam usage
Additional Terms
- Fair Usage Policy: This applies to all bundles/plans.
- Liability: eSIM is not liable for service unavailability or network issues.
- Warranty: No guarantees on constant network availability.
Contact and Support
For any queries or assistance, please contact our support team at [email protected]. We’re here to help you for a smooth and hassle-free experience.
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