Smart eSIM Shopping Policy

1. Eligibility & Device Compatibility

• eSIMs only work with eSIM-compatible devices (e.g., newer iPhones, Google Pixels, some Samsung models).

2. Plan Types

• Prepaid and postpaid plans available.

• Some offer data-only plans, while others provide full voice, SMS, and data.

• Tourist/travel plans are typically prepaid and short-term.

3. Purchase Process

• Usually involves:

  • Selecting a plan online.

  • Paying with credit/debit/PayPal.

  • Receiving a QR code or using a provider app to install the eSIM.

4. Activation Policy

• Activation may be immediate or scheduled.

• Some plans start the moment the eSIM is scanned, while others activate on first use.

5. Refund and Cancellation

• Refunds: Usually not provided once the eSIM is delivered or activated.

• Always check our terms of service or refund policy before purchase.

6. Data Use and Fair Usage Policies

• Plans may have:

  • Data caps (e.g., 5 GB, 10 GB).

  • Throttle speeds after certain usage.

7. Customer Support

Mail us : [email protected]