These Terms and Conditions are applicable to all services provided by our company in relation to the reselling of prepaid eSIMs. These terms are binding and enforceable upon the use of our services.
We may accept variations to these terms only if explicitly agreed upon in writing.
Our services include providing and managing eSIMs (electronic SIM cards) for mobile devices, enabling users to access cellular networks without needing a physical SIM card.
Unlimited bundles offer 1GB of unthrottled 5G data every 24 hours from the first use. After the 1GB is used, unlimited data is available at reduced speeds for the rest of the 24 hours.
We offer prepaid eSIMs for purchase, which can be used in various regions and countries. These eSIMs are designed to provide customers with a convenient and flexible way to access mobile data services.
To use our services, customers must register and provide necessary personal information such as name, address, and email. This registration process is essential for activating and managing the eSIM services.
We strive to provide high-quality service to our customers. However, we do not guarantee uninterrupted or error-free service.
Customers are expected to use our services responsibly. Abusive, illegal, or fraudulent actions are prohibited and may result in suspension of services.
Customers are responsible for ensuring their devices are compatible with eSIM technology. Compatibility varies based on carrier and country of origin.
Personal Information: Customers must provide accurate personal details including name, billing address, and email.
Account Creation: Customers create an account to manage purchases and eSIM usage.
Acceptance of Terms: Customers must accept the Terms and Conditions during registration.
Device Compatibility Check: Customers are responsible for verifying device compatibility before purchase.
Selection of eSIM: Customers can choose from multiple eSIM plans.
Payment Process: Payments are accepted via Credit/Debit Card, Google Pay, Apple Pay, and Alipay in USD.
eSIM Delivery: eSIMs are delivered electronically via email and user account.
Activation: Activation requires scanning a QR code and following provided instructions.
Support and Assistance: Our support team assists with activation issues.
Payments can be made using Credit/Debit Cards, PayPal, Google Pay, Apple Pay, and Alipay.
All transactions are processed in US Dollars (USD) and secured via payment providers such as Stripe.
eSIMs are non-refundable. Refunds are not provided for incompatible or locked devices.
Unlimited bundles may experience reduced speeds after maximum data usage.
Monthly subscriptions must be renewed to retain the number.
Virtual numbers do not support WhatsApp OTP codes and are non-refundable.
These terms are governed by the laws of the jurisdiction where the service provider is registered.
Services are provided “as is” without warranties of any kind. The provider is not liable for indirect or consequential damages.
For assistance, contact our support team via email.
Email Support: support@smartesim.co
WhatsApp Support: +1(360)581-4579
All intellectual property related to the service belongs to the service provider.
Personal data is handled according to our Privacy Policy.
Users may not assign their rights without prior written consent.
Services are activated immediately or at a scheduled time after purchase.
Service access is available via the user account under “My eSIMs”.
We reserve the right to modify these terms at any time.
If any provision is found invalid, the remaining provisions remain in effect.
Failure to enforce any right does not constitute a waiver.
